Shipping & Return Policy
No Restocking Fees!
You may exchange, or return, a product for a refund (excluding shipping and handling charges) within 90 days of receiving the item. (See additional terms below)
All items must be in new, unused, untested condition. Items tested in any manner are not returnable.
If you are returning an item in which we paid the shipping/handling charge you will be responsible for the outbound shipping charge that we, as the shipper, incurred to have your order delivered. This amount will be deducted from your refund.
The following items are not returnable; special orders, pond liner, underlay, tubing, fish food, and plant food.
Most orders are shipped from our drop ship warehouse in Maryland. Some orders are drop shipped directly from our manufacturers in various states within the continental US.